State-wide Disability Advocacy Services
Action on Disability in Ethnic Communities
175 Plenty Rd, Preston 3072
Tel: 9480 7000
Toll Free: 1800 626 078
Fax: 9480 3444
Email: info@adec.org.au
Note: Info, referral, advocacy for ethnic families/groups, Bi-lingual Ethnic Disability Workers
Action for More Independence and Dignity in Accommodation
1st Floor, Ross House, 247 Flinders Lane, Melbourne VIC 3000
Tel: 9650 2722
Fax: 9654 8575
Email: amida@amida.org.au
Information, referral and self advocacy support for people with disability with housing issues
Suite 1, 587 Canterbury Road
Surrey Hills VIC 3127
Tel: 9880 7000
Toll Free: 1800 654 013
Fax: 9818 2300
Email: mail@acd.org.au
Information Advocacy and Support for families of children who have a disability
Lev. 3, Ross House
247 Flinders Lane,
Melbourne 3000
Tel: 9654 1400
Toll Free: 1800 033 660
Fax: 9650 3200
Email: bca@bca.org.au
Information and individual advocacy support for people with sensory impairment
Unit 4, 3 Tuck Street
Moorabbin (PO Box 292 Bentleigh 3204)
Tel: 9555 8552
Toll Free: 1300 666 604
Fax: 9555 8550
Email: info@caus.com.au
Information and advocacy for people with disabilities who have speech or communication difficulties.
113 Exhibition St, (GPO Box 123: 3001) Melbourne
Helpline 1300 558 181
Koori Helpline 1300 661 511
Email: consumer@justice.vic.gov.au
Complaints about purchases, refunds, contracts, scams, door to door sales etc
(formerly Victorian Council of Deaf People – VCOD)
Level 3, 340 Albert St, (Box 6186)
East Melbourne 3004
SMS: 0431 476 721
Email: info@deafvictoria.com.au
State-wide advocacy, info & support service for the deaf community
2 /28A Albert Street
Preston 3072
Tel: 9474 0077
Free call: 1800 808 126
Email: info@justadvocacy.com
Provide advocacy for people with higher support needs
3rd Floor, Ross House,
247 Flinders Lane,
Melbourne 3000
Tel: 9671 3000
Fax: 9489 2988
Email: advocacy@drc.org.au
350 Queen Street,
Melbourne VIC 3000
Intake Line: 1300 947 820
Tel: 9093 3701
Fax: 9269 5400
Email: Contact@imha.vic.gov.au
Advocacy support service for people receiving compulsory psychiatric treatment to have as much say as possible about their assessment, treatment and recovery
(formerly Action for Community Living)
25 Flinders Lane, Melbourne
Tel: 9489 2999
Fax: 9489 2988
Free call: 1300 727 017
Email: admin@leadershipplus.com
State-wide advocacy & Info for people with all types of disability
Level 1, 204 Lygon St, Carlton 3053
Tel: 1300 309 337
TTY: 1300 305 612
Fax: 1300 878 510
Email: publicadvocate@justice.vic.gov.au
Advice, assistance and advocacy re. complaints on behalf of people who have an intellectual or psychiatric disability; dementia or an acquired brain injury
2nd Floor, Ross House,
247 Flinders Lane,
Melbourne 3000
Tel: 9650 2730
Fax: 9650 6972
Email: info@starvictoria.org.au
Aims to heighten awareness of the rights of people with intellectual disabilities
Victorian Advocacy League for Individuals with Disability Inc.
130 Cremorne St, Richmond 3121
Tel: 9416 4003
Free call: 1800 655 570
Fax: 9416 0850
Email: office@valid.org.au
Provides advocacy support for adults with an intellectual disability across Victoria.
Building 1, 22 Aintree St. Brunswick East
Tel: 9380 3900
Fax: 9388 1445
Email: info@vmiac.org.au
Individual advocacy and support for groups of people with emotional and/or mental difficulties
Building ad, Level 2, Deakin University
1 Gheringhap Street, Geelong
3220
Tel: 5227 3338
Toll Free: 1800 014 111
Email: legal@villamanta.org.au
State-wide community legal service with primary focus on people with intellectual disability
20 Victoria Crescent, St Albans 3021
Tel: 9367-6044
Fax: 9367-4344
Email: mrcnw@mrcnorthwest.org.au
Individual for people with a disability from CALD backgrounds
56 Gabonia Avenue, Watsonia South 3087
(PO Box 251 Heidelberg 3084)
Tel/Fax: 8407 3684
Email: neca@citizenadvocacy.com.au
Matches voluntary ‘citizens’ to a person with a disability as support in inner Northern Reg.
5A, 36 Macedon Street (PO Box 420)
Sunbury
Tel: 9744 7378
Fax: 9740 8535
Email: casunbury@bigpond.com
www.citizenadvocacysunbury.com.au
Matches voluntary ‘citizens’ to a person with a disability as support in Sunbury district
4th Floor, Ross House, 247 Flinders Lane, Melbourne
Tel: 9639 7222
Fax: 9654 1057
Email: office@braininjurymatters.org
Self-advocacy group representing people with brain injury.
45 Main Road West, St Albans 3021
Tel: 9367-6044
Fax: 9367-4344
Email: mrcnw@mrcnorthwest.org.au
Facilitates self-advocacy groups for people with a disability from CALD backgrounds
Lev 2, Ross House, 247 Flinders Lane, Melbourne
Tel: 9650 7855
Fax: 9636 4004
Email: reinforce@rosshouse.org.au
Self-advocacy group representing people with intellectual disability.
Tel: 5977 5425
Email: neilc1953@gmail.com
Provides links between ABI self-advocacy groups to share information and resources
130 Cremorne St Richmond VIC 3132
Tel: 9416 4003
Email: rick@valid.org.au
Facilitates four self-advocacy groups for individuals from services across regions to gain skills & information, as well as advocate about issues of concern to government etc.
State-wide generic Advocacy Services
Tel: 5444 4364
Free call: 1800 639 121
Provides advice, advocacy and assistance to public housing tenants throughout Victoria
55 Johnston St, Fitzroy 3065
Admin
Tel: 9411 1444
Tenants Help line: (03) 9416 2577
Email: emailus@tuv.org.au
Provides advice, assistance and advocacy for tenants of private and public rental properties
Suite 4 Level 9, 276 Flinders St, Melbourne
Tel: 9639 4333
Fax: 9650 2833
Email: noni.lord@aed.org.au
Information, training and legal advice for people with disabilities about employment, education and rights.
See entry in ‘State-wide Advocacy section’
Note: Can provide advocacy, legal advice, training and community education on the Federal DDA
Level 3, 225 Bourke Street, Melbourne VIC 3000
Tel: (03) 9652 1500
Email: administration@fclc.org.au
Information and support to find appropriate lawyer or to find your local Community Legal Centre etc.
Building 97, 106–108 Victoria Street
Carlton Vic 3053
Tel: 9629 4422
Free call: 1800 555 887
Fax: 9614 0488
Email: mhlc@mhlc.org.au
Information and advice (phone or in person) to people who have a mental illness and their families
350 Queen St, (GPO Box 4380) Melbourne 3001
Tel: 9269 0234
Rural Victoria: 1300 792 387
Range of support including a FREE phone legal advice and information service.
See details in ‘State-wide Advocacy Service section’
State-wide community legal service with primary focus on people with intellectual disability
Social Security Rights Vic.
PO Box 1221 North Fitzroy 3068
Tel: 9481 0355
Free call: 1800 094 164
Fax: 9419 3552
Legal Centre for people with problems related to Centrelink. Phone Advice Tuesday to Friday afternoons
Level 4, 15 William St, Melbourne
(GPO Box 9955, Melbourne)
Tel: 1800 228 333
Email: generalreviews@aat.gov.au
Centrelink or Child Support
Email: sscsdivision@aat.gov.au
The Tribunal reviews administrative decisions made by Australian Gov’t ministers, departments, agencies (e.g. NDIS, Centrelink) including Migration & Refugee decisions.
Postal Address: GPO Box 5218, Sydney NSW 2001
Complaints: 1300 656 419
Enquiries: 1300 369 711
Level 18, 570 Bourke St, Melbourne Vic 3000
Tel: 8601 5884
Free call: 1300 782 978
Email: contact@ccyp.vic.gov.au
Promotes the safety and wellbeing of children; investigates child deaths and monitors the standard and quality of care to children in out-of-home care.
C/- Office of Public Advocate
204 Lygon St Carlton
Free call: 1300 309 337
Rural Victoria: 1300 792 387
Monitors and reports on care of people living in disability funded residential accommodation
Suite 3, Level 2, 172 Flinders St, Melbourne 3000 (Note: Building Is Branded ‘180’)
Tel: 9639 7600
Fax: 9639 8966
Email: info@cuac.org.au
Systemic advocacy on behalf of energy and water consumers on policy and regulatory issues
Refer to the ‘State-wide Advocacy Services’ section for contacts
Complaints and advocacy related to purchases, refunds, contracts, scams, door to door sales
565 Lonsdale St, Melbourne
Tel: 9603 7433
Free call: 1800 681 614
Admin: 9603 7420
Fax: 9670 8804
Email: admin@courtnetwork.com.au
Volunteers provide information and support to victims during Court cases. Rural contacts on website.
Level 30, 570 Bourke Street, Melbourne 3000
Free call: 1800 677 342
TTY: 1300 726 563
Fax: 03 9603 8310
Email: complaints@odsc.vic.gov.au
Supports to resolve complaints about State funded disability services
Level 26, 570 Bourke Street, Melbourne 3000
Free call: 1800 246 054
Fax: 03 9949 1506
Email: help@mhcc.vic.gov.au
Supports to resolve complaints about Victorian mental health services.
Tel: 1800 880 052
Email: hotline@workfocus.com
Hotline for reporting abuse and neglect of people with disabilities using government funded services
PO Box 210, Penrith NSW 2750
Tel: 1800 035 544
Email: feedback@ndiscommission.gov.au
Any complaint, including breaches of restrictive practice or Code of Conduct, incidents related to staff and services purchased with NDIS funding
55 King St., Melbourne
3000
Tel: 9628 9911
Free call: 1300 079 413
Email: humanrights@vcat.vic.gov.au
Appoints Guardians and ‘Administrators’ where required for people over 18 years, who have impairments, disability or illness
17 Greenwood Ave (Box 419) Ringwood 3134
Tel: 9879 5211
Email: erni@erni.asn.au
Note: Provides recycled equipment and computers to people with disabilities.
Tel: 9815 1900
Rural: 1300 136 513
www.housing.vic.gov.au/home-renovation-loan-owners
Provided via Archicentre 1300 13 45 13 a free assessment and advice on home modifications that assist maintain independent
Level 2, 10 Mallet St, Camperdown NSW 2050
24-hour Relay of calls – Voice/TTY 133 677 or Speak and listen 1300 555 727
Email: helpdesk@relayservice.com.au
Admin: 1800 555 660
Fax: 1800 555 680
Note: Assists people who are deaf or with speech impairment to make phone call
Voice: 1800 068 424
TTY: 133 677
Fax: 1800 814 777
Email: disability@online.telstra.com.au
Note: Information and assistance with telephone adaptations for people with impairments or disability
454 Glenferrie Rd, Kooyong 3144
Tel: 1300 847 466
Email: info@visionaustralia.org
Low Vision clinics across State. Sells aids and equipment for people with visual impairments
27 Hope St (Box 5002), Brunswick
Tel: 8388 1222
Fax: 9387 9925
Email: EnquiriesVIC@arbias.com.au
Provides range services to people with ABI including accommodation, info, counselling, case management
24 Drummond St Carlton (Box 374 Carlton South)
Tel: 9657 1600
INFOline: 1300 308 699
Fax: 9639 4955
Email: info@amaze.org.au
Info, counselling, family support and other services to people with autism/their families
Level 1, 37 Albert St (Box 2204) Footscray 3011
Tel: 9396 9500
Toll Free: 1800 242 636
Email: reception@carersvictoria.org.au
https://www.carersvictoria.org.au/
Information, referral and support for carers of people with disability/illness
Free call: 1800 422 737
Support for parents/carers including respite, information and afterhours emergency respite service
Free call: 1800 888 236 – 24 hours 7 days a week
www.health.vic.gov.au/aod/directline
A 24-hour telephone service which provides anyone in the community with access to drug and alcohol counseling, information and referral to services
18/71 Victoria Cres, Abbotsford 3067
Tel: 9486 9600 or 1300 658 873
Fax: 9486 9601
Email: info@dsav.asn.au
www.downsyndromevictoria.org.au
Support, information, referral, hospital visiting to new parents, computer club and local contacts
587 Canterbury Rd, Surrey Hills 3124
Tel: 8809 0600
Infoline: 1300 761 487
Email: epilepsy@epilepsyfoundation.org.au
Barwon SW and Grampians office
8/265 Pakington St. Newtown 3220
Tel: 5223 1645
Support Groups, info, counselling and advocacy assisting people with epilepsy/families
Migrant Information Centre Eastern Melbourne
Suite 2, Town Hall Hub, 27 Bank St, Box Hill
Tel: 9285 4888
Email: mic@miceastmelb.com.au